Terms and Conditions in Gurugram (Gurgaon)
These terms apply to DG Singhania Packers services including household shifting, local shifting, intercity relocation, office relocation, vehicle transport, storage, packing, loading, unloading and quotation-based transport support. Gurugram is also commonly searched as Gurgaon by many customers.
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Who these terms apply to
These terms apply to services offered by DG Singhania Packers, operated by DGSINGHANIA TRANSPORT GROUP LLP, from our Gurugram / Gurgaon office.
By requesting a quotation, confirming a booking, paying an advance or handing over goods, the customer accepts the written quotation scope and applicable service terms.
About DG Singhania PackersBusiness information
Customers can use these details for quotation, GST invoice and communication.
Legal entity
DGSINGHANIA TRANSPORT GROUP LLP
GST number
06AAZFD6319E1Z6
Office address
House No. 6, Gali No. 5, Near Kamdhenu Chowk, Dharam Colony, Gurugram – 122017
Quotation and service confirmation
A quotation is prepared based on information shared by the customer and checked by our team.
Quote basis
Quote changes
Written confirmation
Customer responsibilities before and during the move
Customer-side readiness helps avoid delay, waiting charges and disputes.
Correct inventory
Share accurate goods list, photos, fragile items and special-care items before quotation.
Permissions
Arrange RWA permission, gate pass, service lift, parking and entry timing.
Valuables
Carry cash, jewellery, documents, laptops, hard disks, medicines and personal valuables yourself.
Delivery readiness
Ensure destination access, payment readiness, possession and receiving person are available.
Packing, loading and handling terms
Packing and handling scope depends on written quotation and item condition.
Company-packed goods
Goods packed by our team are handled as per selected packing scope and item risk level.
Customer-packed goods
Customer-packed cartons are moved as received. Internal damage claims are limited unless contents were inspected and repacked by our team.
Special-care items
Glass, mirrors, crockery, aquarium, plants, electronics, weak furniture and fragile items must be declared before packing/loading.
Items not accepted for regular movement or storage
The following items should not be handed over for packing, moving, transport or storage.
Valuables and personal items
Cash, jewellery, original documents, laptops, hard disks, medicines and personal valuables.
Unsafe or prohibited goods
Alcohol, chemicals, gas cylinders, open food, flammable goods, illegal or prohibited goods.
Living items
Pets, live fish, aquatic pets and perishable items are not included in regular moving goods.
Charges, payment and extra cost terms
Final charges depend on confirmed scope and actual site conditions.
Advance
Advance may be requested to block vehicle, labour, packing material or moving date.
Balance payment
Balance payment should be completed as per quotation terms, usually before or at delivery.
Extra charges
Extra goods, waiting, long carry, no lift, extra pickup/drop, packing change or delay may affect cost.
GST invoice
GST invoice support is available where applicable and should be confirmed before billing.
Timing, waiting and route conditions
Moving timelines can be affected by site readiness and external conditions.
Estimated timing
Pickup and delivery times are estimated unless specifically confirmed in writing.
Waiting charges
Waiting caused by gate pass, lift timing, parking, customer readiness or possession delay may attract charges.
External delays
Traffic, weather, road restriction, strikes, route block, police restrictions or force majeure may affect timing.
Damage, claim review and insurance/FOV
Claim review and insurance support are governed by declared condition, packing scope and written terms.
Claim review
Claim review is available for damage caused during our handling, subject to declared condition, packing scope and written quotation terms.
Read Claim PolicyInsurance/FOV
Insurance or FOV support is not automatic. It should be discussed before moving and confirmed in writing.
Read Insurance SupportNo blanket guarantee
We do not promise damage-free guarantee movement, full replacement for every item, or blanket coverage for every condition.
Booking changes and refund terms
Cancellation and rescheduling are handled fairly based on actual operational cost committed.
Rescheduling
One free reschedule may be allowed if informed at least 48 hours before the move, subject to availability.
Cancellation
No blanket non-refundable advance rule applies. Reasonable deductions may apply if operational cost has already been committed.
Refund
Approved refunds are generally processed within 7 working days after review and confirmation.
Special terms for storage and vehicle transport
Storage, car transport and bike transport require additional item-specific details.
Storage
Storage is subject to goods inventory, packing condition, duration, restricted items and written storage scope.
Car transport
Car transport requires vehicle condition check, photos, pickup/drop access, route and removal of personal items.
Bike transport
Bike transport requires bike condition check, limited fuel, photos and removal of helmet, papers and personal items.
Communication and dispute handling
We aim to resolve customer issues through written details, proof and fair review.
Written proof
Quotation, payment proof, photos, videos and messages help resolve disputes.
Support request
Customers should report concerns quickly and share complete details.
Jurisdiction
Service-related matters are handled through the company’s Gurugram / Gurgaon office and applicable laws.
Terms and conditions FAQs
Useful answers before booking a move.
Are charges fixed after quotation?
Charges are fixed for the confirmed scope. They can change if goods, route, access, packing, labour, date, waiting or extra service requirements change.
Do you move valuables?
No. Cash, jewellery, documents, laptops, hard disks, medicines and personal valuables should be carried by the customer.
Are all items insured automatically?
No. Insurance/FOV support is not automatic and must be discussed before moving and confirmed in writing.
What happens if lift or gate pass is not available?
Customer-side delay due to lift, gate pass, RWA permission, parking or entry timing may lead to waiting or rescheduling charges.
Are customer-packed cartons covered?
Customer-packed cartons are moved as received. Internal damage claims are limited unless contents were inspected and repacked by our team.
How do I confirm final terms?
Final terms should be confirmed through written quotation, service scope, payment terms and any special instructions before booking.
Terms support by Gurugram / Gurgaon area
Open detailed area pages for pickup access, service scope, route planning and booking context before confirming a move.