These terms explain how quotations, bookings, packing, transport, access, payment, scheduling, changes, claims, safety, privacy and customer responsibilities are handled by DG Singhania Packers. They must be read with the booking-specific written quotation, confirmed inventory and written changes.
These sitewide terms apply to enquiries and services requested through the website, telephone, WhatsApp, email, Gurugram office, Pune office or another authorised company channel.
The written quotation is the booking-specific document. It records what is included, what is excluded, which optional services are confirmed and which additional conditions apply to the actual move.
The full terms are grouped by the main decisions and responsibilities involved in a move.
These clauses explain who the terms apply to and which documents define the booking.
These Terms and Conditions apply to moving, packing, handling, transportation and related services requested from DG Singhania Packers, operated by DGSINGHANIA TRANSPORT GROUP LLP.
By confirming a quotation, paying an advance, instructing the company to begin work or handing over goods for a confirmed service, the customer accepts the applicable written quotation, confirmed scope and these terms.
Legal entity: DGSINGHANIA TRANSPORT GROUP LLP. GSTIN: 06AAZFD6319E1Z6.
Primary phone and WhatsApp: +91 7898984004. Secondary phone: +91 9572724004. Email: info@singhaniatransportservice.com.
Customers should rely on written quotations, payment instructions and changes received through an authorised company channel.
A verbal estimate, website rate, advertisement or general range is not a final quotation unless the written quotation expressly confirms it.
Applicable law, these terms, the detailed policy pages, the written quotation, confirmed inventory and confirmed written changes must be read together.
The written quotation records the booking-specific goods, route, access, packing, labour, vehicle, charges, optional services and exclusions.
Accurate goods, access and service information supports safe performance and quotation accuracy.
Accurate information is required for quotation and safe performance.
A quotation may require revision when inventory, route, date, access, packing, labour, vehicle, storage, waiting time or another material condition changes.
Where practicable, a material additional charge should be explained and confirmed before the extra service is performed.
The customer must be authorised to move the goods and should appoint a responsible person at pickup and delivery.
Where a family member, employer, office coordinator, landlord, recipient or representative provides information, the customer remains responsible for ensuring that the operational information is accurate and lawfully shared.
Different goods require different preparation, packing, disclosure and customer control.
Packing is included only when stated in the written quotation.
Standard packing does not automatically include specialist crates, climate-controlled protection, custom cases or another specialist method.
Internal condition cannot always be inspected when cartons or containers are sealed before handover.
Customer-packed status does not automatically determine every outcome. Review may consider external carton condition, packing suitability, declared contents, handling evidence and the written service scope.
Basic dismantling or reassembly may be provided for suitable furniture only when written into the quotation.
Electrical, plumbing, carpentry, civil work and specialist installation are excluded unless separately confirmed.
Moving an appliance does not automatically include electrical, plumbing or gas disconnection, wall-mount removal, installation, testing or commissioning.
The customer should arrange authorised technicians where required.
Fragile, higher-value, weak, repaired, oversized or unusual goods must be disclosed before quotation.
Acceptance and handling depend on condition, dimensions, access, packing feasibility and the written scope.
Flammable, explosive, hazardous, illegal, leaking and perishable goods should not be included with ordinary moving goods.
Cash, jewellery, original documents, essential medicines, keys, personal laptops, hard drives and sensitive data devices should remain with the customer.
Plant movement depends on size, route, pot condition, vehicle space and feasibility. Plant survival, freshness or leaf condition cannot be guaranteed.
Aquarium tanks may be assessed only when empty, clean, dry and disclosed. Pets and live animals are not handled by this shifting service.
Customers should disclose cracks, repairs, rust, loose parts, prior damage, leakage, weak packaging and other relevant condition before packing or loading.
Photographs, inventory and written condition notes may be used for quotation, handling and later review.
Special services require clearer inventory, access, document and responsibility terms.
Office relocation may include declared furniture, files, equipment and selected assets covered by the quotation.
The customer should appoint an authorised coordinator and provide labels, sequence, access and receiving instructions.
Personal laptops, hard drives, memory devices and sensitive personal data media should normally remain under the customer’s direct control.
Selected inventoried corporate IT assets may be moved when expressly included in a written office-relocation scope. Backup, shutdown, access control, credentials, reconnection, testing and recommissioning remain customer or IT-vendor responsibilities unless separately agreed.
Car transport may require registration and identity documents, authorisation, condition photographs, fuel and key preparation, removal of personal belongings and carrier-access assessment.
Doorstep carrier access and a particular carrier type are not guaranteed unless expressly confirmed.
Bike or scooter transport may require documents, condition photographs, key handover, fuel preparation, removal of loose accessories and an accessible loading point.
Bike transport means movement of the customer’s motorcycle or scooter; it is not a parcel-courier service.
Storage is available only when expressly confirmed in writing.
Customers should not assume unlimited access, on-demand retrieval, climate control, CCTV, a particular facility, handling arrangement or insurance inclusion unless written.
Appropriate operational partners may be used for vehicles, labour, long-distance transport, vehicle carriers, insurance support, verified storage, technicians and other professional support.
Only information reasonably necessary for the confirmed service should be shared.
The service label alone does not define every activity, material or responsibility.
| Topic | Written scope should clarify | Common boundary |
|---|---|---|
| Goods | Inventory, special items, condition, quantity and declared exclusions | Undisclosed goods may require a revision or refusal |
| Packing | Materials, company-packed or customer-packed status, fragile and special methods | Specialist crates and unpacking are not automatic |
| Labour | Loading, unloading, placement, dismantling, assembly and heavy-item handling | Technician, carpentry and installation work may be separate |
| Route and vehicle | Pickup, destination, vehicle option, shared or dedicated movement and access | A route listing does not guarantee availability or one carrier type |
| Access | Floors, lifts, stairs, parking, long carry, gates and permitted timing | Customer normally arranges permissions unless written otherwise |
| Charges and GST | Materials, labour, transport, additions, taxes and payment schedule | Changed scope may require a revised quotation |
| Storage | Facility, inventory, duration, access, retrieval, onward movement and charges | Storage is available only when expressly confirmed in writing |
| Insurance support | Requested support, declared value, charge and insurer documents | Coverage depends on insurer terms and declared value |
| Timing | Confirmed date, reporting window and available delivery guidance | Timing is estimated unless expressly confirmed in writing |
| Customer-held items | Valuables, originals, medicines, personal devices and unsafe goods | These should not be packed with ordinary moving goods |
The written quotation should make the financial and operational conditions clear before confirmation.
Charges may include materials, labour, vehicle, transport, loading, unloading, floor handling, staircase handling, long carry, dismantling, reassembly, waiting, storage, third-party costs, taxes and optional insurance-related charges.
Only the written quotation confirms which elements are included.
The quotation should state the advance amount, payment schedule, balance due, approved payment method and GST treatment.
Customers should pay only through an authorised method and retain proof.
Moving and delivery times are estimates unless a specific commitment is expressly confirmed in writing.
Traffic, weather, route restrictions, carrier schedules, breakdown, building access and other events may affect timing.
Waiting, return movement, redelivery, storage or rescheduling may require review when pickup or delivery cannot proceed because of missing permissions, unavailable lift, blocked parking, incomplete readiness or another customer-side access condition.
A party will not be treated as deliberately failing to perform where performance is prevented or materially delayed by an event outside reasonable control.
The parties should reasonably cooperate regarding notice, rescheduling, alternative arrangements and documented costs already incurred.
Website examples, planning guidance and general discussions do not replace the written quotation.
The final scope depends on goods, route, access, packing, labour, vehicle, date and requested services.
No universal free-change, deduction or processing period applies to every booking.
A rescheduling request should be submitted through an authorised written channel and include the booking reference, original date and preferred new date.
No universal free-reschedule promise applies. Availability, route, team, vehicle, third-party commitments, changed scope and documented costs remain relevant.
A cancellation request should include the booking reference, scheduled date, reason and payment details.
Any financial review considers the written booking, notice timing, completed work, materials, labour, vehicles, carrier charges, waiting, storage and other documented operational commitments.
Where the company cannot perform a confirmed arrangement, it may offer a reasonable alternative date, vehicle or service arrangement.
If the affected service cannot be performed and no suitable alternative is accepted, the unperformed scope, refundable amount, documented costs, written terms and applicable law should be reviewed fairly.
An approved refund or credit should be confirmed in writing with the amount, payment route or carried-forward value and the expected processing step.
No universal processing period applies to every payment method; bank, gateway or third-party settlement time may be outside company control.
Earlier written notice generally provides more options but does not guarantee a specific financial result.
A new date depends on team, vehicle, route, access and third-party availability.
Completed work and reasonable committed costs may be considered in the review.
Do not rely on a cancellation, new date, credit or refund until confirmed through an authorised channel.
Company claim review and insurer assessment are separate processes.
Claim review is available for damage caused during company handling.
Review may consider declared condition, inventory, packing responsibility, handling evidence, photographs, supporting documents and the applicable written terms. A review does not create an automatic full-replacement entitlement.
Transit insurance support is available on request. Coverage depends on the insurer’s terms and declared value.
DG Singhania Packers may assist with available service information or documentation but does not determine or guarantee the insurer’s final decision.
DG Singhania Packers may refuse, pause or modify work involving illegal, unsafe, undeclared, inadequately prepared or out-of-scope goods, or site conditions or conduct creating unreasonable risk.
Waiting, return, specialist, cleaning, storage or rescheduling cost caused by undisclosed unsafe goods may require written review.
Customers should preserve inventory, photographs, packaging, invoices, delivery records and relevant communications when reporting a concern.
Irreversible repair or disposal before review should be avoided where reasonably possible, except for safety or property-protection reasons.
The company may review whether a reported issue is connected with its confirmed packing, handling, loading, transport, unloading or placement scope.
The insurer independently decides coverage and settlement under its documents.
These final clauses cover records, support, policy changes and applicable law.
Customer information is handled according to the Privacy Policy and may be used for quotation, booking, coordination, billing, support, claims, cancellation, security and lawful business purposes.
Customers should not send passwords, OTPs, card PINs, banking credentials or unnecessary identity documents.
A complaint or support request should include the customer’s name, contact details, quotation or booking reference, service date, issue description and relevant photographs or documents.
These terms may be updated to reflect changes in services, operations, policies or applicable requirements.
The version relevant to a booking should be read with the quotation and written scope provided at confirmation.
If a provision is found invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.
A delay in enforcing a right does not automatically waive that right.
These terms are governed by applicable laws of India.
The parties should first attempt written resolution using the quotation, service records and evidence. Nothing prevents a customer from approaching a competent consumer forum, court, regulator or other authority having jurisdiction under applicable law.
Nothing in these terms excludes a customer right or company obligation that cannot lawfully be excluded.
These conditions should be checked before goods are handed over.
Cash, jewellery, original documents, essential medicines, keys and sensitive personal valuables should remain with the customer.
Personal laptops, hard drives and sensitive data devices should remain under customer control.
Selected inventoried corporate IT assets may be included in a written office scope; data and technical responsibility remain with the customer or IT vendor.
Plant movement is feasibility-based. Pets and live animals are not handled, and plant survival or condition cannot be guaranteed.
Storage is available only when expressly confirmed in writing and may have separate facility conditions.
Transit insurance support is available on request. Coverage depends on the insurer’s terms and declared value.
Use the detailed policy when a question requires a specific process or boundary.
Open the complete policy library and issue-based routing guide.
View Policies Hub →Evidence, condition, customer-packed goods and handling review.
Read Claim Policy →Declared value, documents, insurer terms and separate insurer decisions.
Read Insurance Support →Notice, availability, documented costs, refunds and company-side changes.
Read Change Policy →Information collection, sharing, retention, safeguards and privacy requests.
Read Privacy Policy →Unsafe goods, customer-carry items and conditionally assessable goods.
Read Restricted Items →Use the approved information for quotations, GST invoices, complaints and policy questions.
DGSINGHANIA TRANSPORT GROUP LLP
GSTIN: 06AAZFD6319E1Z6
Brand: DG Singhania Packers
+91 7898984004
+91 9572724004
info@singhaniatransportservice.com
Website, verified phone, WhatsApp, email, Gurugram office and Pune office.
Call before visiting for the relevant service or policy contact.
Call before visiting for the relevant service or policy contact.
These answers are general guidance. The written quotation and applicable law remain relevant.
No. A website range, advertisement, verbal estimate or general discussion is not the final booking quotation unless the written quotation expressly confirms it.
Charges apply to the confirmed written scope. A revision may be required when goods, route, access, packing, labour, date, waiting, storage or another material service condition changes.
No. Any cancellation or refund review considers the written booking, notice timing, completed work and documented operational costs already committed.
No universal free-reschedule promise applies. A new date depends on notice, availability, route, team, vehicle, third-party commitments, revised scope and the written quotation.
No. Transit insurance support is available on request. Coverage depends on the insurer’s terms and declared value.
Selected inventoried corporate IT assets may be moved when expressly included in a written office-relocation scope. Backup, shutdown, credentials, data security, reconnection and testing remain customer or IT-vendor responsibilities.
No. Storage is available only when expressly confirmed in writing and may have separate facility, inventory, access, retrieval, billing and insurance conditions.
Yes. The company may refuse, pause or modify work involving illegal, unsafe, undeclared, inadequately prepared or out-of-scope goods, or site conditions that create unreasonable risk.
No. Nothing in these terms excludes a customer right or company obligation that cannot lawfully be excluded.
Include the quotation or booking reference, relevant clause, goods, route, access, payment or change involved and the exact written condition you need explained.