Packing and Moving FAQs

DG Singhania Packers is the packing and moving service brand operated by DGSINGHANIA TRANSPORT GROUP LLP.

Call, WhatsApp or submit the quotation form with the pickup, destination, goods list or photographs, floor and lift, parking distance, packing requirement, preferred date and selected service.

No. A form submission starts the enquiry. Booking is confirmed only after availability, service scope, charges and applicable terms are agreed in writing.

GST invoice support is available where applicable. The listed GSTIN is 06AAZFD6319E1Z6. Confirm the invoice requirement before booking.

Yes. WhatsApp can be used for inventory photographs, access videos, quotation discussion and booking coordination. Do not send passwords, OTPs or unnecessary sensitive documents.

You can request household shifting, local shifting, intercity home relocation, office relocation, car transport, bike transport, packing, loading, unloading and storage support when expressly confirmed.

Household shifting describes the residential move scope. Local shifting describes a same-city route. A local household move may use both descriptions, but the written quotation should state the actual services.

Intercity planning considers the origin, destination, route, goods volume, packing strength, access, vehicle option, delivery conditions and selected support.

Selected inventoried corporate IT assets may be included in a written office-relocation scope. Backup, shutdown, data security, software, passwords, disconnection and reconnection remain customer or IT-vendor responsibilities.

Car and bike transport can be assessed using the route, vehicle model, condition photographs, documents, pickup access, delivery access and carrier availability.

No. Storage is available only when expressly confirmed in writing and may be subject to separate facility, inventory, duration, access, retrieval and onward-transport conditions.

The quotation may consider goods volume, packing material, labour, vehicle, route, floor and lift, parking distance, long carry, timing, fragile goods, plants, storage, GST and requested insurance support.

A quotation may change when the actual inventory, access, packing, route, labour, vehicle or selected service differs from the first enquiry.

Yes. Floors, lift availability, staircase conditions, service-lift timing, parking distance and long carry can affect labour, timing and vehicle planning.

Packing material is included only when it forms part of the written quotation. Standard, fragile, intercity and special-care packing require different materials and labour.

Waiting or additional operational cost may arise from gate-pass delays, unavailable service lifts, restricted loading times, customer readiness, destination access or other conditions. Any applicable treatment should follow the written quotation and policy.

No. A single rate can be misleading because two similar homes or offices may have different goods, access, packing, labour, route and timing requirements.

Materials may include cartons, paper, tape, stretch film, bubble protection, foam, corrugated sheets, blankets, covers, corner guards and item-specific cushioning where required.

Unpacking is provided only when included in the written scope. It may range from selected carton opening and placement to a broader agreed service.

Customer-packed cartons are generally moved as received. Claim review for concealed internal damage may be limited when the contents were not inspected or repacked by the moving team.

Feasible dismantling or basic assembly may be included when written. Some furniture, fixtures or installations may require a carpenter, technician or specialist.

Air conditioners, water purifiers, geysers, mounted televisions and similar items may require qualified technician support. Responsibility should be confirmed before booking.

Old, repaired, loose, cracked or already damaged furniture should be declared before packing. Handling feasibility and claim review depend on the disclosed condition and written scope.

Yes. Glass tops, mirrors, crockery, frames, decor, televisions and similar goods should be disclosed so suitable packing and labelling can be assessed.

Plant shifting depends on size, route, pot condition, vehicle space and feasibility. Plant survival, leaf condition or freshness cannot be guaranteed.

An aquarium tank should be empty, clean, dry and disclosed for packing assessment. Live fish and aquatic animals are not handled with normal moving goods.

Pets and live animals are not handled by this shifting service.

Keep cash, jewellery, original documents, medicines, personal laptops, hard drives, sensitive data devices and irreplaceable small sentimental items under your control.

No blanket rule applies to every item. Keep small personal and irreplaceable items with you. Larger disclosed items may be assessed for physical movement, but sentimental, spiritual or replacement value cannot be guaranteed.

Do not include unlawful goods, flammable materials, unsafe chemicals, gas cylinders, explosives, leaking items or other goods prohibited under the restricted-items policy.

Claim review is available for damage caused during company handling, subject to the disclosed condition, packing responsibility, confirmed service scope, evidence and written terms.

No blanket damage-free guarantee is made. Goods are handled according to the confirmed scope, while claim review depends on the circumstances, evidence, declared condition and written terms.

No. Transit insurance support is available on request. Coverage depends on the insurer’s terms and declared value.

Useful records may include the quotation, invoice, inventory, declared value, pre-move condition photographs, packing photographs, delivery details and clear images or videos of the concern.

Report a concern as early as reasonably possible after it is noticed and preserve the item, packaging, photographs, videos and relevant booking documents for review.

Use the Damage and Claim Policy and Transit Insurance Support pages for the applicable process, evidence and coverage information.

No blanket rule should be assumed. Cancellation or refund treatment depends on the timing, written terms and documented operational costs already committed.

Rescheduling can be requested, but confirmation depends on notice, team and vehicle availability, route planning and the applicable written policy.

The customer is generally responsible for permissions, gate passes, parking and access timing unless the written quotation assigns a different responsibility.

Enquiry information is used to respond, prepare quotations, coordinate services, provide support and meet applicable business obligations as described in the Privacy Policy.

No. FAQs provide general guidance. The confirmed quotation, booking documents and applicable policies define the specific service.

No. Nothing in the website terms or policies excludes rights that cannot lawfully be excluded.

DG Singhania Packers currently lists operating locations in Gurugram, Haryana and Moshi, Pune, Maharashtra.

No. This is the companywide FAQ page. Gurugram-specific and Pune-specific operating details belong on the corresponding city hubs.

Use the Locations page or Gurugram city hub for published pages covering Palam Vihar, DLF Gurugram, Golf Course Road, Sohna Road, Dwarka Expressway and Manesar.

Use the Pune city hub for Pune, Moshi and eligible nearby enquiries. Additional Pune area pages should be used only after their final URLs are published and verified.

Yes. A Gurugram–Pune or Pune–Gurugram move can be assessed as an intercity enquiry using the goods, packing, access, route, vehicle option and written scope.

No. Availability depends on the date, goods, access, route, vehicle, labour and confirmed written quotation.

Submit the exact city, area, society or landmark, floor and lift, parking distance, goods details, service type and preferred date through the form or WhatsApp.