01
Purpose-based collection
Ask for information connected with quotation, service, payment, support, security or legal requirements.
Sitewide Information Handling
Privacy Policy
This policy explains how DGSINGHANIA TRANSPORT GROUP LLP, operating the DG Singhania Packers brand, handles information shared through the website, quote forms, phone, WhatsApp, email, photographs, booking records, payment references, moving services and customer support.
Effective: 18 July 2026Last updated: 18 July 2026Applies sitewide
No sale of enquiry dataPurpose-based useReasonable safeguardsRequest and grievance route
FormsEnquiry and support details
MessagesPhone, WhatsApp and email
Move recordsInventory, photos and access
Business recordsQuote, payment and GST
RequestsCorrection, access and erasure
No saleNo advertiser data sale
Policy Summary
Information is used for moving-service and legitimate business purposes
DG Singhania Packers collects information that helps respond to enquiries, prepare quotations, coordinate bookings, perform confirmed services, process invoices or payments, support customers, review claims or disputes, secure the website and meet applicable legal or accounting requirements.
The business does not sell customer enquiry data to advertisers or unrelated marketing agencies. Information may be shared with authorised personnel and service providers only where reasonably necessary for the stated purpose, subject to applicable law and contractual or operational safeguards.
Legal context: This policy is intended to support compliance with applicable Indian law, including provisions of the Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025 as and when those provisions apply. The policy will be updated when legal or operational requirements change.
Core Principles
How customer information should be handled
These principles apply to website, communication, quotation, booking and support records.
02
Data minimisation
Avoid collecting passwords, authentication credentials or unrelated sensitive information.
03
Limited sharing
Share relevant information only with authorised personnel or providers who need it for the stated purpose.
04
Reasonable protection
Use safeguards appropriate to the nature of the records and the size of the operation.
Policy Index
Jump to the relevant privacy topic
Review the information categories, purposes, sharing, retention, requests and communication channels.
Information Collected
Information that may be provided or generated
The exact information depends on whether you browse, request a quote, book a service or seek support.
CT
Contact and identity
Name, phone, email, WhatsApp number, company name, authorised contact and communication preferences.
RT
Route and access
Pickup and destination, landmarks, building, floor, lift, parking, gate pass, route and access restrictions.
GD
Goods and service details
Inventory, photographs, video, packing needs, fragile goods, vehicle details, storage request and service type.
BQ
Booking and quotation
Proposed date, quotation, selected scope, confirmations, changes, assigned vehicle or team and service records.
PM
Payment and billing
Payment reference, invoice information, GST details, billing contact and transaction status. Full card PINs or banking passwords are not requested.
SP
Support and policy records
Questions, complaints, claims, photos, delivery concerns, cancellation, refund and privacy requests.
WB
Website and anti-spam information
Page source, submission time, IP or device-related security data, cookie choices and technical logs where configured.
CM
Communications
Messages, call notes, emails, WhatsApp exchanges and written instructions relevant to the enquiry or service.
3P
Information from others
Information may be provided by a family member, employer, office coordinator, recipient or authorised representative involved in the move.
Why Information Is Used
Purposes connected with the service and business
Information should not be used for an unrelated purpose without an appropriate basis or notice.
Respond and quote
Answer enquiries, check route and access, assess inventory and prepare a written quotation.
Book and coordinate
Confirm the date, packing, labour, vehicle, pickup, delivery and responsible contacts.
Perform the service
Pack, load, transport, unload, place, store or support goods under the confirmed scope.
Communicate
Provide quotations, reminders, status updates, access coordination and delivery support.
Payments and records
Process or verify payments, issue invoices, maintain GST and accounting records and prevent fraud.
Claims and support
Review complaints, condition evidence, insurance-support documents, refunds and disputes.
Safety and security
Detect spam, misuse, phishing, unauthorised requests or threats to customers, staff or systems.
Compliance and defence
Meet lawful requirements, respond to authorities and establish, exercise or defend legal claims.
Information Sharing
Who may receive relevant information?
Only the information reasonably needed for the stated role should be shared.
| Recipient category | Why information may be shared | Typical information |
|---|---|---|
| Authorised company personnel | Quotation, customer communication, booking, finance, support and management | Contact, route, service, payment status and support records |
| Packing, labour and transport personnel | Perform the confirmed packing, loading, route, delivery or placement scope | Addresses, contacts, access, inventory and handling instructions |
| Operational service providers | Vehicle, storage, technician, payment, hosting, email, communication or business-system support | Only the information reasonably necessary for the provider’s task |
| Insurer or insurance-support participant | Requested insurance support, declared value, evidence or claim-document coordination | Inventory, value, route, condition, service and claim records |
| Professional advisers | Accounting, tax, audit, legal or dispute advice | Relevant transaction, invoice, contract or support records |
| Government, regulator or authority | Respond to a valid legal requirement or protect lawful rights and safety | Information required by the applicable request or law |
| Business restructuring recipient | Merger, reorganisation, financing or transfer, subject to appropriate confidentiality and law | Relevant business records required for the transaction |
No sale of enquiry data: DG Singhania Packers does not sell customer enquiry data to advertisers or unrelated marketing agencies.
Retention and Security
How long information is kept and protected
No single period applies to every enquiry, booking, invoice, claim or technical record.
Retention criteria
Information may be retained while it remains reasonably required for the purpose or an applicable obligation.
- Open quotation or customer follow-up
- Confirmed or completed service record
- GST, tax, invoice or accounting requirement
- Claim, refund, grievance or dispute review
- Fraud, safety or security prevention
- Legal hold or authority request
- Backup, recovery and deletion cycle
Reasonable safeguards
Safeguards may vary by record and system. No method is completely risk-free.
- Limited access based on operational need
- Verified communication and payment channels
- Spam, security and access controls where configured
- Staff instructions and confidentiality expectations
- Reasonable service-provider safeguards
- Incident assessment and response where required
- Secure deletion or de-identification where reasonably possible
Privacy Requests and Choices
Requests available subject to applicable law
The available response may depend on identity verification, legal requirements and the nature of the record.
Information and access
Ask whether relevant information is held and request available information about its use or sharing.
Correction and completion
Ask to correct inaccurate contact, route, booking or other personal information.
Erasure
Ask to erase information no longer required, subject to legal, accounting, service, security and dispute needs.
Withdraw optional follow-up
Ask to stop optional quotation follow-up or promotional communication. Necessary booking and support messages may continue.
Communication preference
Request a practical preference for call, WhatsApp or email where operationally feasible.
Complaint or grievance
Raise a privacy concern and provide enough information to identify the relevant record and issue.
Request Process
How privacy requests are handled
Verification protects against unauthorised access, alteration or deletion.
Submit
Use the form, email, phone or WhatsApp and describe the requested action.
Identify record
Provide the phone, email, booking reference, date or route connected with the record.
Verify
Reasonable verification or authority evidence may be requested before acting.
Review
Check applicable law, retention need, third-party records and technical feasibility.
Respond
Communicate the action, limitation, further information needed or available grievance step.
Authorised representative: A request made for another person may require proof of authority and verification of the person connected with the record.
Cookies and Communication Platforms
Website tools and external services
The actual tools used should be reviewed during deployment and reflected in the cookie or consent setup where required.
Essential website tools
Cookies or similar tools may support navigation, forms, performance, security, anti-spam and preference functions.
Analytics
Configured analytics may help understand page visits, traffic sources, device categories and website performance.
WhatsApp and phone
Messages and calls are processed using the relevant telecommunications or messaging providers and their terms.
Email and hosting
Email, website hosting, backup and form systems may store or transmit technical and enquiry information.
Maps and external links
Maps, social links and external websites may collect information under their own privacy policies.
Payment tools
Payment providers process transactions under their own security and privacy practices. Do not share payment authentication secrets with the moving team.
Cross-border processing: Some third-party platforms or infrastructure providers may process information outside India under their own arrangements. Such use remains subject to applicable law and the provider’s terms.
Customer Data Safety
Information customers should avoid sharing
Share only what is reasonably necessary for quotation, service or support.
Passwords and OTPs
Never send passwords, OTPs, PINs, CVVs or account-recovery codes.
Banking credentials
Do not send internet-banking passwords, card PINs or complete payment authentication information.
Unnecessary identity documents
Do not send identity documents unless reasonably requested for a defined service, legal or insurer purpose.
Unrelated photographs
Avoid including children, neighbours, documents, screens or unrelated private areas in goods photographs.
Personal-device contents
Personal laptops and sensitive data devices should remain with the customer. Do not provide device passwords.
Corporate credentials
Backups, access rights, data security and system credentials remain customer or IT-vendor responsibilities.
Public channels
Do not post private addresses, payment proof or identity information in public reviews or social-media comments.
Verify payment requests
Confirm payment details through an authorised company contact before transferring funds.
Children’s information: Moving-service enquiries and bookings are intended to be submitted by adults. Children should not independently submit personal information. An adult should contact the company if information was submitted by a child so the appropriate action can be reviewed.
Privacy Contact
Contact for questions, requests or grievances
Use a verified channel and include enough information to identify the relevant record.
info@singhaniatransportservice.com
Phone and WhatsApp
+91 7898984004 / +91 9572724004
Business operator
DGSINGHANIA TRANSPORT GROUP LLP, GSTIN 06AAZFD6319E1Z6
Gurugram Office
Gurugram, Haryana
House No. 6, Gali No. 5, Near Kamdhenu Chowk, Dharam Colony, Gurugram – 122017Use a verified contact channel before sending documents or visiting.
Pune Office
Moshi, Pune
Gat No. 33, Office No. 01, Near BTS Transport, Borhadewadi, Moshi, Pune – 412105Use a verified contact channel before sending documents or visiting.
Policy Changes
How updates to this policy are handled
Privacy practices may change with law, technology, service providers and business operations.
Material updates
The effective or last-updated date should be changed when the policy is materially revised.
Current website version
The version published at this URL is the current website privacy statement.
Legal changes
The policy may be revised as applicable provisions and regulatory guidance take effect.
Operational changes
New forms, analytics, platforms or providers should be assessed before deployment.
Connected Policies
Review the related policy pages
Privacy records may connect with quotations, claims, insurance support, booking changes and restricted goods.
Terms and Conditions
Website, quotation, booking, payment, service and legal terms.
Read terms →Damage and Claim Policy
Condition photographs, evidence, support records and handling review.
Read claim policy →Transit Insurance Support
Inventory, declared value, documents and insurer-related information.
Read insurance support →Cancellation and Rescheduling
Booking references, payment proof, refund review and change records.
Read cancellation policy →Restricted Items
Customer-held documents, devices, valuables and sensitive information.
Read restricted items →Policies Hub
Open the complete sitewide policy library and support routes.
View all policies →Privacy Policy FAQs
Questions about collection, sharing, retention and requests
These answers provide general guidance and remain subject to applicable law and verification.
What information is collected through the website forms?
The forms may collect name, phone, email, pickup and destination, service type, proposed date and the message you choose to provide. Technical anti-spam and submission information may also be recorded.
Do you sell customer enquiry data?
No. DG Singhania Packers does not sell customer enquiry data to advertisers or unrelated marketing agencies.
Why are goods photographs and inventory requested?
They help assess goods volume, packing, labour, vehicle, fragile items, access and quotation scope. Customers should avoid including unrelated people, documents or sensitive information in photographs.
Can I request correction or deletion?
Subject to applicable law and record-retention requirements, you may request correction, access, erasure or withdrawal of optional follow-up. Verification may be required before a record is changed or released.
How long is information kept?
There is no single retention period for every record. Information is retained according to the purpose, booking status, support need, legal or accounting requirement, dispute risk and technical backup cycle, and is removed or de-identified when no longer reasonably required.
Is my information guaranteed to be completely secure?
No internet, email, phone or messaging system can be guaranteed completely secure. DG Singhania Packers uses reasonable administrative, technical and organisational safeguards appropriate to its operations.
Do third-party platforms have their own privacy rules?
Yes. WhatsApp, email, maps, payment, analytics, hosting and other service providers process information under their own terms and privacy practices.
Is the service intended for children?
No. Moving-service enquiries and bookings should be submitted by an adult. Children should not independently submit personal information through the website.
Need Privacy Support?
Submit the request using a verified contact
Share the phone, email, booking reference, service date or route associated with the record and clearly explain the access, correction, erasure, preference or grievance request.