Cancellation and Rescheduling Policy in Gurugram (Gurgaon)
DG Singhania Packers follows a fair cancellation and rescheduling policy. We do not use a blanket non-refundable advance rule. Any deduction is based on actual operational cost already committed for vehicle, labour, packing material, route planning, waiting or booking preparation. Gurugram is also commonly searched as Gurgaon by many customers.
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Our approach is fair, written and practical
Moving operations require vehicle planning, labour allocation, packing material, route planning and timing coordination. At the same time, customers may genuinely need to reschedule or cancel due to possession delay, RWA timing, lift permission, illness, travel or other reasons.
This policy balances both sides. If no operational cost has been committed, refund or rescheduling is handled more easily. If cost has already been committed, reasonable deductions may apply.
Request Written QuoteRescheduling your move
Informing early helps us adjust vehicle, labour and packing schedule.
Early reschedule
Last-minute reschedule
Availability
Cancellation and advance refund review
We do not treat every advance as automatically non-refundable. Deductions are linked to actual operational cost.
Before operational cost
If cancellation happens before any vehicle, labour, packing, route or booking cost is committed, refund can be processed after verification.
After operational cost
If vehicle, labour, packing material, route planning, waiting or site visit cost has been committed, reasonable deduction may apply.
Company-side cancellation
If we cancel a confirmed booking internally and no alternate arrangement is accepted by the customer, full advance refund applies.
Customer-side delays and permissions
Some delays are outside the moving team’s control and should be arranged by the customer before move day.
RWA / gate pass
Customer is responsible for society gate pass, RWA permission and entry timing.
Lift and parking
Service lift, parking access, loading point and long-carry restrictions should be arranged in advance.
Waiting and reschedule
Delay due to permission, lift, possession, route access or customer-side readiness may cause waiting or rescheduling charges.
How approved refunds are processed
Refunds are reviewed based on booking details, payment proof and committed operational cost.
Request
Customer shares cancellation/refund request with booking details.
Review
We check quotation, payment, timing and operational cost committed.
Confirmation
Refund amount or deduction is confirmed after review.
Processing
Approved refunds are generally processed within 7 working days.
What can create cancellation or rescheduling charges?
Charges are not automatic; they depend on actual work or cost already committed.
Vehicle allocation
Vehicle booking or route commitment for your move date.
Labour allocation
Team blocked, dispatched or waiting for the move.
Packing material
Material purchased, prepared or delivered for your booking.
Site visit
Survey, inspection or site visit cost where applicable.
Waiting time
Waiting caused by late readiness, gate pass, lift, parking or possession delay.
Route planning
Route permits, long-distance planning or special coordination already done.
Urgent booking
Same-day or next-day bookings may have tighter cancellation windows.
Multiple changes
Repeated date or timing changes can affect availability and cost.
How to avoid cancellation and rescheduling issues
Confirm these points before booking to reduce last-minute changes.
Other policies linked to booking changes
Cancellation and rescheduling can connect with quote scope, damage review and insurance/FOV terms.
Written quotation
Service date, timing, charges, packing, labour and extra scope should be confirmed in writing.
Get QuoteDamage / claim policy
Claim review depends on declared condition, packing scope and written terms.
Read Claim PolicyInsurance support
Insurance/FOV should be discussed before moving and confirmed in writing.
Read Insurance SupportCancellation and rescheduling FAQs
Useful answers before booking or changing a move date.
Is my advance always non-refundable?
No. We do not use a blanket non-refundable rule. Refund or deduction depends on timing and actual operational cost already committed.
Can I reschedule my move for free?
One free reschedule may be allowed if informed at least 48 hours before the move, subject to team and vehicle availability.
What happens if I cancel on moving day?
Same-day cancellation may involve reasonable deduction if vehicle, labour, packing material, route or waiting cost has already been committed.
What if DG Singhania Packers cancels the booking?
If we cancel a confirmed booking internally and no alternate arrangement is accepted by the customer, full advance refund applies.
How long does refund take?
Approved refunds are generally processed within 7 working days after review and confirmation.
Who arranges RWA, gate pass and service lift?
The customer is responsible for RWA permission, gate pass, service lift, parking and entry timing unless something else is confirmed in writing.
Booking support by Gurugram / Gurgaon area
Open detailed area pages for pickup access, move-date planning and service-area context before booking or rescheduling.