01
Written booking controls
The confirmed date, route, goods, packing, vehicle, labour and specific change terms are reviewed first.
Sitewide Booking-Change Policy
Cancellation and Rescheduling Policy
This policy explains how DG Singhania Packers reviews cancellation, rescheduling, date or time changes, access delays, waiting, advances and refunds for confirmed services. It avoids blanket non-refundable rules and instead considers the written booking, notice timing, completed work and documented operational commitments.
Effective: 18 July 2026Last updated: 18 July 2026Applies sitewide
No blanket non-refundable ruleWritten noticeDocumented cost reviewAvailability check
Written requestBooking reference and action
Notice timingEarlier notice improves options
AvailabilityTeam, vehicle and route
Actual commitmentsDocumented operational costs
Refund reviewNo universal timeline promise
Legal rightsNon-excludable rights preserved
Policy Summary
Fair review based on the actual booking—not a blanket rule
DG Singhania Packers does not treat every advance as automatically non-refundable and does not promise the same rescheduling or refund outcome for every booking. Each request is reviewed using the written quotation, service status, notice timing, customer readiness, team and vehicle allocation, material use and documented third-party or route commitments.
Earlier notice generally provides more options, but no specific notice period guarantees a free change. A new date, revised scope, charge, credit or refund must be confirmed in writing.
Important: Nothing in this policy excludes a customer right or company obligation that cannot lawfully be excluded.
Core Principles
How booking-change requests are reviewed
The actual service status and documented commitments matter more than one universal rule.
02
Earlier notice helps
Earlier notice can improve rescheduling or cancellation options but does not guarantee a particular financial outcome.
03
Documented costs matter
Any deduction should relate to completed work or reasonable operational cost already committed.
04
Written confirmation required
A request is not final until the revised date, cancellation, charge, credit or refund position is confirmed in writing.
Policy Index
Jump to the relevant booking-change topic
Use these links to review cancellation, rescheduling, cost and refund guidance.
Change Types
Cancellation and rescheduling are different requests
The review depends on what has changed and what work has already been completed or committed.
Cancellation request
A cancellation ends or reduces the confirmed service.
- Share the booking reference and written cancellation request
- State whether packing, survey, material delivery or dispatch has started
- Provide payment proof and relevant communications
- Allow review of completed work and documented commitments
- Wait for the written cancellation and financial position
Rescheduling or change request
A reschedule changes the date, time, route or service arrangement.
- Provide the preferred new date or time window
- Confirm pickup, destination and inventory changes
- Check team, vehicle, route and third-party availability
- Review revised rates or costs where the scope has changed
- Obtain written confirmation before relying on the new plan
Documented Cost Factors
What may affect a cancellation, rescheduling or refund review?
Charges are not automatic. They should connect to actual work or reasonable commitments.
PK
Packing material
Material purchased, prepared, delivered or already used for the confirmed goods.
LB
Labour allocation
Team reserved, mobilised, dispatched, waiting or already working.
VH
Vehicle allocation
Vehicle reserved, positioned, dispatched or committed through a third party.
RT
Route and permit work
Route planning, toll, permit, carrier, long-distance or special coordination costs.
SV
Survey or site work
Chargeable survey, inspection, measurement or preparation already completed where written.
WT
Waiting and delay
Team or vehicle waiting because the site, gate pass, lift, parking or goods are not ready.
ST
Storage or return movement
Storage, redelivery, return transport or handling required because delivery cannot proceed.
3P
Third-party commitment
Non-recoverable carrier, technician, permit, facility or other authorised third-party cost.
Change Process
How a request is reviewed and confirmed
Use an authorised written channel and keep the supporting records.
Submit request
Share the booking reference, original date, requested action and reason.
Check status
Confirm whether survey, packing, material delivery, dispatch or waiting has started.
Review commitments
Review team, vehicle, route, material, third-party and operational commitments.
Offer position
Communicate available new dates, revised scope, charge, credit or refund review position.
Confirm in writing
Do not rely on a change until the final arrangement is confirmed through an authorised channel.
Customer Readiness
Access and readiness issues that can affect the booking
These arrangements are normally customer responsibilities unless the quotation says otherwise.
Possession and handover
Confirm that the pickup and destination properties are available and ready for the planned service.
Gate pass and permissions
Arrange society, office, landlord, security or authority permission required for entry and shifting.
Lift and stairs
Reserve the service lift where needed and disclose lift size, timing, staircase and floor restrictions.
Parking and loading point
Arrange lawful vehicle access and disclose long carry, basement or narrow-lane restrictions.
Goods readiness
Ensure goods, documents, disconnection and customer-packed cartons are ready under the written scope.
Destination readiness
Ensure an authorised person, access and unloading or placement instructions are available at delivery.
Waiting and failed access: A delay caused by missing permission, unavailable lift, blocked parking, incomplete readiness or inaccessible destination may require waiting, rescheduling, return movement or storage review.
Advance and Refund Review
How the financial position is assessed
The table describes review factors, not guaranteed refund amounts.
| Situation | Review approach | Important note |
|---|---|---|
| Before material operational commitment | Review the payment, written booking and whether any chargeable work or third-party cost has occurred | No blanket deduction should be assumed |
| After survey or preparation | Review whether a survey, planning, material or other chargeable work was agreed and completed | Only relevant documented cost should be considered |
| After packing material purchase or use | Review recoverability, custom preparation, delivery and material already consumed | Unused recoverable material may be treated differently from used or custom-prepared material |
| After labour or vehicle allocation | Review reservation, dispatch, waiting, cancellation and third-party terms | The timing and recoverability of the commitment matter |
| Same-day or on-site cancellation | Review dispatch, labour, vehicle, waiting, packing and site costs actually incurred | No universal percentage applies through this page |
| Approved refund | Confirm the approved amount, payment route and expected processing step in writing | Bank, gateway or third-party settlement time may be outside company control |
| Credit or reschedule arrangement | Confirm the amount carried forward, validity, revised date, scope and any new charges | No credit should be assumed without written confirmation |
No universal processing promise: The company should communicate the expected refund step after approval, but payment-channel and banking time may vary.
Responsibility for Changes
Customer-side and company-side changes are reviewed differently
The cause, available alternatives and unperformed scope should be documented.
Customer-requested or customer-caused change
This may include a changed date, incomplete readiness, missing permission, destination delay or changed goods.
- New date remains subject to availability
- Revised scope or rate may apply
- Documented work and commitments may be considered
- Waiting, return, redelivery or storage may require review
- Repeated changes may require a new quotation
Company-side change
This may include an operational issue that prevents the confirmed arrangement from proceeding as planned.
- The company should communicate the issue promptly
- A reasonable alternative date, vehicle or arrangement may be offered
- The customer may accept or decline the proposed alternative
- Unperformed service and documented cost should be reviewed fairly
- Applicable law and non-excludable customer rights remain preserved
Special Booking Situations
Changes that may require extra review
These bookings often involve tighter availability, third parties or additional coordination.
Urgent or same-day booking
Vehicle, labour and material may be committed quickly, reducing the ability to cancel or change without cost.
Intercity relocation
Carrier, route, permit, toll, packing and delivery planning may already be committed.
Office relocation
Weekend, night, building access, IT-vendor and downtime coordination may affect a change.
Car or bike transport
Carrier slot, route, vehicle condition check and document coordination may be relevant.
Storage arrangement
Storage is available only when expressly confirmed in writing and may involve facility, inventory, retrieval and onward-transport conditions.
Repeated or material change
A changed route, inventory, date or service can require a new quotation rather than a simple reschedule.
Before Booking
Steps that reduce avoidable changes
Confirm access, dates and responsibilities before accepting the quotation.
Confirm both properties
Check possession, handover and delivery readiness with all responsible parties.
Arrange permissions
Confirm gate pass, service lift, parking, loading point and permitted timing.
Share complete inventory
Goods changes can affect vehicle, packing, labour and the confirmed date.
Review written terms
Read the date, payment, change, waiting, storage and third-party conditions.
Keep records
Retain quotation, payment proof, inventory and written confirmations.
Plan technicians
Coordinate appliance, IT, carpentry or other specialists separately where required.
Discuss storage early
Do not assume goods can be stored automatically if delivery is delayed.
Use authorised channels
Send booking changes and receive financial confirmation through verified contacts.
Connected Policies
Review the related policy pages
Booking changes may affect service scope, claims, insurance support, privacy and restricted goods.
Terms and Conditions
Booking, payment, customer responsibility, access, waiting and legal framework.
Read terms →Damage and Claim Policy
Handling review, evidence, customer-packed goods and reported damage.
Read claim policy →Transit Insurance Support
Declared value, insurer documents and the effect of route or date changes.
Read insurance support →Restricted Items
Customer-held valuables, personal devices, live items and prohibited goods.
Read restricted items →Privacy Policy
How booking, payment and support information is collected and handled.
Read privacy policy →Policies Hub
Open the complete sitewide policy library and support routes.
View all policies →Cancellation and Rescheduling FAQs
Questions about advances, new dates, costs and refunds
These answers are general guidance. The confirmed booking and applicable law remain relevant.
Is every advance automatically non-refundable?
No. DG Singhania Packers does not apply a blanket non-refundable rule. Any refund or deduction is reviewed using the written booking terms, notice timing, completed work and documented operational costs already committed.
Is one free reschedule guaranteed?
No universal free-reschedule promise applies to every booking. A reschedule request depends on notice, route, team and vehicle availability, third-party commitments, revised charges and the written quotation.
Why can a cancellation or date change involve charges?
Charges may reflect documented work or cost already committed, such as packing materials, survey, vehicle allocation, labour allocation, route planning, waiting, toll, permit or third-party booking cost.
What happens if the company cannot perform a confirmed booking?
The company may offer a reasonable alternative date, vehicle or service arrangement. If the affected service cannot be performed and no suitable alternative is accepted, the refundable amount is reviewed according to the unperformed scope, documented costs, written terms and applicable law.
How long does an approved refund take?
There is no universal processing period for every payment method or booking. After approval, the company should communicate the expected processing step, while bank, gateway or third-party settlement time may be outside its control.
Who is responsible for gate passes, lift slots and parking?
The customer is generally responsible for society, building or office permissions, service-lift slots, parking and access readiness unless the written quotation assigns a different responsibility.
Can a move be changed after packing has started?
A change may still be requested, but packing labour, materials, waiting, vehicle, return transport, storage or other documented costs already incurred may affect the revised scope or refund review.
Does this policy remove my legal rights?
No. Nothing in this policy excludes a customer right or company obligation that cannot lawfully be excluded.
Need to Change a Booking?
Submit the request before relying on a new arrangement
Share the booking reference, original date, requested action, preferred new date, payment proof and any work, material, dispatch, waiting or access issue already involved.