Damage and Claim Policy in Gurugram (Gurgaon)
DG Singhania Packers takes responsibility for careful packing and handling. This policy explains how claim review works for damage caused during our handling, what customers should declare before moving, and what items are not eligible under regular moving claims. Gurugram is also commonly searched as Gurgaon by many customers.
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What this claim policy means
This policy is designed to keep expectations clear before, during and after moving. We handle goods carefully, but claim eligibility depends on what was declared, how the item was packed, who packed it, existing item condition and written quotation scope.
Customers should disclose fragile goods, weak furniture, glass items, plants, aquariums, electronics, appliances and customer-packed cartons before the move so the right packing and handling can be planned.
Get Written QuoteWhen damage claim review may apply
Claim review may be considered when damage is connected to our handling and the item was included in confirmed service scope.
Damage during our handling
Damage caused during packing, loading, transport, unloading or placement by our team may be reviewed.
Declared item and condition
The item should be declared before moving, and any old/weak/damaged condition should be disclosed.
Written quotation scope
Claim review depends on whether packing, loading, unloading, transport and handling were included in the written quotation.
Cases where claims may be rejected or limited
Some situations are outside regular claim scope or have limited eligibility.
Customer-packed cartons
Old or weak items
Undeclared fragile goods
Restricted valuables
Delay and external causes
Living or perishable items
Items not covered under regular moving claims
Customers should not hand over the following items for packing, moving or storage.
Valuables
Cash, jewellery, original documents, laptops, hard disks, medicines and personal valuables.
Unsafe / prohibited goods
Alcohol, chemicals, gas cylinders, flammable goods, open food and prohibited goods.
Living items
Pets, live fish, plants requiring survival care and perishable items.
How to request claim review
Report issues as early as possible with supporting details.
Report quickly
Inform our team as soon as the issue is noticed after delivery.
Share photos/videos
Send clear photos or videos of item condition, packaging and damage.
Share documents
Provide quotation, invoice, delivery details and declared item information.
Review
We review handling scope, item condition, packing responsibility and written terms.
Insurance and FOV support
Transit insurance or FOV support may be discussed before the move, especially for intercity relocation and high-value declared goods.
Declared value
Insurance/FOV discussion depends on declared value and goods details shared before the move.
Insurer terms
Coverage depends on insurer terms, exclusions, documentation and claim process.
Before move only
Insurance/FOV should be discussed before moving. It cannot be assumed automatically after delivery.
How customers can reduce claim disputes
These steps help make packing, handling and delivery clearer.
Damage and claim policy FAQs
Useful answers about claim review and coverage.
Do you provide damage claim review?
Yes. Claim review is available for damage caused during our handling, subject to declared condition, packing scope and written quotation terms.
Are all goods fully covered automatically?
No. We do not promise blanket coverage for every item or every condition. Coverage depends on service scope, declared goods, packing responsibility and insurance/FOV terms where applicable.
Are customer-packed cartons covered?
Customer-packed cartons are moved as received. Internal damage claims are limited unless contents were inspected and repacked by our team.
Are plants and aquariums covered?
Plants are living items and condition can be affected by weather, travel duration and handling. Aquarium tanks must be empty, clean and dry. Live fish and pets are not included.
What should I do if I notice damage?
Inform our team quickly and share photos/videos, item details, quotation, delivery time and any visible packaging condition.
Does insurance/FOV cover everything?
No. Insurance/FOV depends on declared value, insurer terms, exclusions, documentation and claim process.
Claim review support by Gurugram / Gurgaon area
Open detailed area pages for service-area context, pickup access and move planning before booking.