01
Written scope first
Review begins with the quotation, inventory and confirmed packing, handling and transport responsibilities.
Sitewide Claim Review Policy
Damage and Claim Policy
This policy explains how DG Singhania Packers reviews reported damage connected with its confirmed packing, handling, loading, transport, unloading or placement scope. It also explains evidence, customer-packed goods, pre-existing condition, restricted items and the distinction between company review and an insurer’s decision.
Effective: 18 July 2026Last updated: 18 July 2026Applies sitewide
Written scopeCondition evidenceHandling reviewSeparate insurer decision
Handling reviewConfirmed company scope
EvidencePhotos, records and packaging
ConditionDeclared and pre-existing state
PackingCompany or customer packed
InsuranceSeparate insurer decision
Legal rightsNon-excludable rights preserved
Policy Summary
Fair review without blanket promises or blanket exclusions
DG Singhania Packers aims to handle confirmed goods with reasonable care. When a concern is reported, the company may review whether the issue is connected with the confirmed packing, handling, loading, transport, unloading or placement scope.
A review considers the item’s declared condition, packing responsibility, inventory, photographs, packaging, delivery records, handling evidence and the written quotation. It does not automatically establish fault, full replacement value or insurer coverage.
Important: Nothing in this policy excludes a customer right or company obligation that cannot lawfully be excluded.
Core Principles
How claim review is approached
The process focuses on evidence, causation, service responsibility and applicable written terms.
02
Condition matters
Pre-existing wear, weakness, repairs and visible damage are relevant to causation and assessment.
03
Evidence matters
Photographs, videos, packaging, delivery records and communications help reconstruct what occurred.
04
No automatic result
Neither a submitted claim nor a damaged item creates automatic liability, full replacement or insurance settlement.
Policy Index
Jump to the relevant section
Use these links to review the policy topic connected with your concern.
Review Scope
When a company claim review may apply
The issue must be assessed against the actual service and available evidence.
Review may consider
- Damage connected with confirmed company packing or handling
- Damage connected with confirmed loading, transport or unloading
- Declared goods that were included in the written inventory or scope
- Condition changes supported by photographs, packaging or delivery records
- Vehicle-condition concerns where vehicle transport was confirmed
- Loss or shortage where custody, inventory and handover evidence can be reviewed
Review may be limited or require more evidence
- Customer-packed sealed cartons with unknown internal packing
- Old, repaired, unstable, rusted, cracked or already damaged goods
- Undeclared fragile, unusual, high-value or special-care items
- Electrical, mechanical or internal malfunction without visible handling evidence
- Delay, weather, traffic, access or another cause outside confirmed responsibility
- Items outside the quotation, restricted goods or customer-held valuables
Evidence and Records
Information that supports a fair review
Not every item will have every record. The available evidence is considered together.
QT
Quotation and scope
Written quotation, selected services, inventory, addenda and any disclosed special conditions.
BC
Before-condition records
Photographs, videos, survey notes, declared damage and visible pre-existing condition.
PK
Packing evidence
Who packed the item, packaging method, carton condition, labels and visible protection.
TR
Handling and transit records
Loading sequence, delivery records, vehicle condition, communications and custody information.
AF
After-delivery evidence
Clear photographs or video of the item, packaging, location and time the concern was noticed.
VD
Value documents
Invoice, purchase record, age, repair estimate, serial number or other relevant value information.
Goods and Conditions
How different goods are reviewed
The same conclusion cannot be applied to every item or every packing condition.
| Category | Review considerations | Important boundary |
|---|---|---|
| Company-packed goods | Declared condition, selected packing level, handling evidence, packaging and written scope | Review still depends on causation and available evidence |
| Customer-packed cartons | External carton condition, packing suitability, declared contents, handling records and sealed status | Internal condition may not have been inspectable before handover |
| Old or weak items | Cracks, repairs, rust, loose joints, instability, wear and prior damage | Pre-existing weakness may affect causation and reasonable handling expectations |
| Fragile and high-value goods | Prior disclosure, declared value, packing method, dimensions, condition and handling feasibility | Undeclared or unsuitable goods may require limited review or specialist assessment |
| Appliances and electronics | Visible physical damage, packing, handling, prior function and technician findings | Internal malfunction is not automatically evidence of handling damage |
| Personal data devices | Personal laptops, drives and sensitive data media should remain with the customer | Data, software, passwords and digital contents are not ordinary moving goods |
| Corporate IT assets | Selected inventoried physical assets may be reviewed when included in a written office scope | Backup, data security, shutdown, reconnection and testing remain customer or IT-vendor responsibilities |
| Plants | Size, route, pot condition, handling feasibility and visible physical damage | Survival, freshness or leaf condition cannot be guaranteed |
| Aquarium tanks | Only empty, clean, dry and disclosed tanks may be assessed for physical movement | Live fish and aquatic animals are not handled with normal goods |
| Car and bike transport | Condition photographs, documents, accessories, custody, loading and delivery records | Personal belongings should not be left inside the vehicle |
| Storage | Written inventory, facility conditions, access, duration and storage-specific records | Storage applies only when expressly confirmed in writing |
Separate Processes
Company claim review is not an insurer decision
The same photographs or documents may be relevant, but the decision-makers and governing terms are different.
Company handling review
DG Singhania Packers reviews whether a reported issue is connected with its confirmed service scope.
- Considers quotation and inventory
- Considers declared condition and packing responsibility
- Considers handling and delivery evidence
- Does not create automatic full-replacement entitlement
Transit insurance assessment
Transit insurance support is available on request. Coverage depends on the insurer’s terms and declared value.
- The insurer decides eligibility and exclusions
- The insurer may apply depreciation or settlement rules
- Documents and notice requirements may apply
- DG Singhania Packers does not determine the insurer’s final decision
Claim Process
How to request and support a review
Report the concern as early as reasonably possible and preserve relevant evidence.
Report
Use an authorised written channel and include the booking or quotation reference.
Preserve
Keep the item, packaging, labels, photographs, videos and delivery records where reasonably possible.
Describe
Explain prior condition, who packed the item, when the concern was noticed and where it occurred.
Review
The company reviews scope, condition, evidence, handling responsibility and relevant written terms.
Respond
The company may request more information and communicate the review position or next step in writing.
Do not dispose of packaging or arrange irreversible repair before review unless safety, property protection or another urgent reason makes that necessary. Keep records of any urgent action.
Possible Review Outcomes
The result depends on the evidence and circumstances
This list describes possible process outcomes, not guaranteed remedies.
More information needed
The available records may be insufficient, requiring photographs, condition history, documents or inspection.
Handling connection identified
The review may identify a connection with the confirmed company handling scope and proceed to a reasonable resolution discussion.
Mixed or uncertain cause
Pre-existing condition, packing, internal failure, third-party action or external conditions may make causation mixed or uncertain.
No handling responsibility established
The available evidence may not establish that the issue was caused within the confirmed company scope.
Legal safeguard: Nothing in this policy prevents a customer from using a competent consumer forum, court, regulator or other authority having jurisdiction under applicable law.
Special Categories
Items requiring clearer boundaries
These categories should be disclosed before quotation or kept with the customer.
Customer-held valuables
Cash, jewellery, original documents, essential medicines and irreplaceable small sentimental items should remain with the customer.
Personal devices
Personal laptops, hard drives, USB drives and sensitive personal data media should normally remain under the customer’s direct control.
Corporate IT assets
Selected inventoried corporate IT assets may be moved when written; data, shutdown and recommissioning remain customer responsibilities.
Plants
Plant movement is feasibility-based. Plant survival, freshness or leaf condition cannot be guaranteed.
Pets and live animals
Pets, live fish and other live animals are not handled by this shifting service.
Hazardous and prohibited goods
Illegal, flammable, explosive, hazardous, leaking or prohibited goods should not be included with ordinary moving goods.
Customer Actions
Steps that improve clarity before and after the move
Good records and complete disclosure reduce avoidable disputes.
Disclose condition
Identify cracks, repairs, loose parts, rust, weak joints and prior damage.
Declare fragile goods
List glass, mirrors, crockery, televisions, artwork and unusual items.
Keep records
Retain the quotation, inventory, payment proof, photographs and communications.
Inspect delivery
Check major goods and packaging when reasonably possible and report concerns early.
Keep valuables separate
Carry sensitive personal valuables and data devices yourself.
Use suitable packing
Choose a packing level appropriate to fragility, route and item condition.
Preserve evidence
Keep packaging and avoid irreversible repair before review where reasonably possible.
Use written channels
Send the review request through authorised email, WhatsApp or the policy form.
Business and Legal Context
How this policy fits with other documents
The claim policy must be read with the actual quotation, inventory and applicable policy documents.
Written quotation
Defines confirmed packing, labour, vehicle, route, placement and additional support.
Inventory and condition
Records the goods, declared value where relevant and disclosed pre-existing condition.
Terms and Conditions
Provide the sitewide booking, customer-responsibility, charges and legal framework.
Insurance documents
Govern insurer eligibility, coverage, exclusions, evidence and settlement.
Connected Policies
Review the related policy page
Damage review may connect with insurance, restricted items, privacy, cancellation and the written service terms.
Terms and Conditions
Booking documents, customer responsibilities, charges, timing and legal framework.
Read terms →Transit Insurance Support
Declared value, insurer terms, documents and separate insurer decision.
Read insurance support →Restricted Items
Customer-held valuables, personal devices, live items and prohibited goods.
Read restricted items →Cancellation and Rescheduling
Booking changes, notice, availability and documented operating costs.
Read cancellation policy →Privacy Policy
How claim records, photographs and enquiry information are used and handled.
Read privacy policy →Policies Hub
Open the complete sitewide policy library and support routes.
View all policies →Claim Policy FAQs
Questions about review, evidence and insurance
These answers are general guidance. The actual quotation, evidence and applicable law remain relevant.
Is claim review available for damage caused during the move?
Yes. Claim review is available for damage caused during company handling, subject to the confirmed service scope, declared condition, packing responsibility, available evidence and applicable written terms.
Does claim review guarantee full replacement value?
No. A review does not create an automatic full-replacement entitlement. The outcome depends on the circumstances, evidence, item condition, written scope, applicable law and any separate insurer decision.
How should I report a delivery concern?
Report the concern as early as reasonably possible through an authorised written channel. Include the booking reference, service date, item description, photographs or video, packaging condition and any relevant documents.
How are customer-packed cartons reviewed?
Customer-packed status does not automatically determine every outcome. Review may consider external carton condition, packing suitability, declared contents, handling evidence and the written service scope.
Are old or already damaged items excluded automatically?
No automatic conclusion should be assumed. Pre-existing cracks, weak joints, rust, loose parts, repairs and wear are relevant to causation and assessment and should be disclosed before packing or loading.
Is transit insurance the same as the company claim review?
No. Company claim review and insurer claim assessment are separate processes. The insurer independently decides coverage, exclusions, depreciation, evidence and settlement under its terms.
Are plants, pets and live animals covered under normal claims?
Pets and live animals are not handled by this shifting service. Plant movement is feasibility-based, and survival, freshness or leaf condition cannot be guaranteed.
Which items should remain with the customer?
Cash, jewellery, original documents, essential medicines, personal laptops, hard drives, sensitive data devices and irreplaceable small sentimental items should remain under the customer's control.
Need Claim Support?
Submit the booking details and preserve the evidence
Share the quotation or booking reference, affected item, prior condition, packing responsibility, delivery timing, photographs, videos and packaging condition.