Terms and Conditions
The main service and website terms.
- Quotation and booking scope
- Packing, access and customer readiness
- Payment, GST and changes
- Service responsibilities and legal framework
DG Singhania Packers Policy Centre
Moving Service Policies and Customer Guidance
Review the companywide terms, claim-review process, transit insurance support, cancellation and rescheduling rules, privacy practices and restricted-item guidance that apply to services booked through authorised DG Singhania Packers channels.
Effective: 18 July 2026Last updated: 18 July 2026Applies sitewide
Written quotationService scopeClaims and insurancePrivacy and support
TermsBooking and responsibilities
ClaimsHandling review and evidence
InsuranceDeclared value and insurer terms
ChangesCancellation and rescheduling
PrivacyInformation and requests
Restricted itemsRefuse, carry or assess
Policy System
One policy framework for authorised company bookings
These policies apply to enquiries and services requested through the website, telephone, WhatsApp, email, Gurugram office, Pune office or another authorised DG Singhania Packers channel.
Separate Gurugram and Pune policy versions are not required. The same companywide policy framework applies, while the written quotation records the actual goods, route, access, packing, labour, vehicle, charges, taxes, optional services and customer responsibilities for each booking.
Document boundary: Policy pages explain general rules. The written quotation and confirmed written changes define the individual service. Nothing in the policies excludes rights that cannot lawfully be excluded.
Policy Index
Choose the policy connected with your question
Open the detailed page before making payment, handing over goods or relying on an optional service.
Policy Library
Read the detailed policy relevant to the move
Each page covers a different customer decision, operational process or service boundary.
Damage and Claim Policy
How reported handling concerns are reviewed.
- Condition records and evidence
- Company- and customer-packed goods
- Pre-existing weakness
- Possible review outcomes
Transit Insurance Support
Optional support requested before handover.
- Declared value
- Insurer documents and exclusions
- Premium or charges in writing
- Independent insurer decision
Cancellation and Rescheduling
How booking changes and refunds are reviewed.
- Written change request
- Notice and availability
- Completed work and committed cost
- Customer- and company-side changes
Privacy Policy
How information is collected and handled.
- Forms, calls, WhatsApp and email
- Quotation, payment and support records
- Sharing, retention and safeguards
- Correction, access and grievance requests
Restricted Items Policy
What is refused, customer-carried or assessed.
- Unsafe and prohibited goods
- Valuables and personal devices
- Plants, aquarium and living items
- Corporate IT, vehicle and storage rules
Which Policy Should I Read?
Start with the issue—not the page name
These shortcuts direct common questions to the most relevant detailed policy.
Before booking or paying
Check quotation, service scope, access, responsibilities, payment and GST terms.
Open Terms →Damage or missing-item concern
Preserve photographs, packaging, inventory and condition records.
Open Claim Policy →Insurance request
Discuss it before handover and review declared value and insurer documents.
Open Insurance Support →Cancel or change the date
Send a written request and identify work or commitments already involved.
Open Change Policy →Personal-information question
Review collection, sharing, retention, correction, access and grievance routes.
Open Privacy Policy →Unsure whether an item is accepted
Check refused goods, customer-carry items and written-assessment categories.
Open Restricted Items →Storage or special-service question
Start with Terms and confirm the service expressly in the written quotation.
Check Terms →Still uncertain
Submit the policy form with the booking reference and requested clarification.
Ask a Policy Question →Document Hierarchy
How general policies work with booking documents
Use the more specific written record when it is consistent with applicable law.
Applicable law
Mandatory legal rights and obligations remain controlling where they cannot be changed by contract.
Policy pages
Explain general service rules, responsibilities, exclusions and support processes.
Written quotation
Confirms the actual goods, route, packing, labour, vehicle, access, charges and optional services.
Confirmed written changes
Record added goods, changed route, new date, extra service, changed access or another agreed update.
Written Scope Checklist
What the quotation should clarify
The service name alone does not define every activity or responsibility.
| Topic | What should be written | Common boundary |
|---|---|---|
| Goods and inventory | Home, office or vehicle goods, special items, quantity, condition and declared exclusions | Undisclosed goods may require a revised quote or refusal |
| Packing | Materials, company-packed or customer-packed status, fragile and special-care scope | Unpacking every carton is not automatic |
| Labour and handling | Loading, unloading, placement, dismantling, basic assembly and heavy-item planning | Technician, carpentry, electrical or installation work may be separate |
| Route and vehicle | Pickup, destination, vehicle option, shared or dedicated movement and access | A listed route does not guarantee availability |
| Building access | Floor, lift, stairs, parking, long carry, gate pass and permitted timing | Customer normally arranges permissions unless written otherwise |
| Charges and taxes | Service charge, GST treatment, material, labour, route and agreed additions | Changed inventory or access may affect the quotation |
| Storage | Facility, inventory, duration, access, retrieval, onward movement and charges | Storage is available only when expressly confirmed in writing |
| Insurance support | Requested support, declared value, premium or charge and insurer documents | Coverage depends on insurer terms and declared value |
| Timing | Confirmed date, reporting window, access timing and available delivery guidance | No blanket guaranteed timeline unless expressly written and legally valid |
| Customer-held items | Valuables, originals, medicines, personal devices and prohibited goods | These should not be packed with ordinary moving goods |
Claims and Insurance
Two related but separate processes
The same photographs or inventory may be relevant, but the decision-maker and governing rules are different.
Company handling review
Claim review is available for damage caused during company handling, subject to the confirmed scope, declared condition, packing responsibility and evidence.
- Reviews company handling connection
- Considers quotation and condition records
- Considers customer- or company-packed status
- Does not create automatic full replacement
Transit insurance assessment
Transit insurance support is available on request. Coverage depends on the insurer’s terms and declared value.
- Requested before handover
- Governed by insurer documents
- May involve depreciation, limits or exclusions
- Insurer independently decides the outcome
Shared Responsibilities
Information and preparation customers should provide
Accurate disclosure reduces quotation changes, unsafe handling and avoidable disputes.
Inventory and condition
Share goods lists or photographs and disclose fragile, weak, repaired, oversized, high-value or damaged goods.
Building access
Confirm floors, lifts, stairs, parking distance, loading timing, gate passes and restrictions.
Personal valuables
Keep cash, jewellery, original documents, medicines and small irreplaceable items with you.
Personal data devices
Personal laptops, hard drives and sensitive data devices should remain under customer control.
Corporate IT
Selected inventoried corporate IT assets may be moved when written; IT responsibilities remain with the customer or IT vendor.
Plants and living items
Pets and live animals are not handled. Plant survival, freshness or leaf condition cannot be guaranteed.
Storage and insurance
Neither is automatic. Each must be expressly requested and confirmed under the relevant written conditions.
Written review
Read the quotation and relevant policy before payment or handing over goods.
How to Use the Policies
A six-step process before and after booking
Read the relevant page and keep written records for later reference.
Identify issue
Terms, restricted item, insurance, claim, cancellation, privacy or another policy topic.
Open policy
Read the detailed page and visible FAQs connected with that issue.
Check quotation
Review the individual services, charges, exclusions and responsibilities.
Ask before booking
Clarify anything uncertain through an authorised written channel.
Keep records
Retain quotation, payment record, inventory, photographs and communication.
Report promptly
Raise a concern or request as early as reasonably possible and preserve evidence.
Support Routes
Where to send different requests
Use an authorised contact and include the booking or quotation reference where available.
Quotation and booking
Use the Get Quote page for goods, route, access, packing and service scope.
Open Get Quote →Policy or support question
Use this page’s form, WhatsApp or the Contact page for clarification.
Submit policy question →Damage or claim concern
Use the Claim Policy form and preserve condition and packaging evidence.
Request claim review →Insurance support
Request before handover and provide inventory and declared-value information.
Request insurance support →Booking change
Provide the original date, requested action and work already involved.
Request booking change →Privacy request
Use the contact information connected with the record and explain the action requested.
Submit privacy request →Business Information
Company and contact details
Use the approved information for quotation, policy, GST invoice and support communication.
Legal operator
DGSINGHANIA TRANSPORT GROUP LLP
GSTIN: 06AAZFD6319E1Z6
Brand: DG Singhania Packers
Contact
+91 7898984004
+91 9572724004
info@singhaniatransportservice.com
Authorised channels
Website, verified phone, WhatsApp, email, Gurugram office and Pune office.
Gurugram Office
Gurugram, Haryana
House No. 6, Gali No. 5, Near Kamdhenu Chowk, Dharam Colony, Gurugram – 122017Call before visiting for the relevant policy or service contact.
Pune Office
Moshi, Pune
Gat No. 33, Office No. 01, Near BTS Transport, Borhadewadi, Moshi, Pune – 412105Call before visiting for the relevant policy or service contact.
Policy Centre FAQs
Questions about the companywide policy system
These answers provide general guidance. The written quotation, confirmed changes and applicable law remain relevant.
Do the policies apply in both Gurugram and Pune?
Yes. The policy pages are companywide and apply to services booked through authorised DG Singhania Packers channels, subject to the written quotation, confirmed scope and applicable law.
Which document confirms what is included in my move?
The written quotation and any confirmed written changes define the booking-specific goods, packing, labour, vehicle, route, access, charges, taxes, optional services, exclusions and responsibilities.
Do website policies replace my quotation?
No. The policies explain general rules and processes. The written quotation records the actual service selected for the individual booking.
Are company claim review and transit insurance the same?
No. DG Singhania Packers may review whether a reported issue is connected with confirmed company handling, while the insurer independently decides coverage and settlement under its documents.
Is storage automatically included?
No. Storage is available only when expressly confirmed in writing and may have separate facility, inventory, restricted-goods, access, retrieval, billing and insurance conditions.
Where should I check unsafe or customer-carry items?
Use the Restricted Items Policy before packing. Keep cash, jewellery, original documents, medicines, personal laptops and sensitive data devices under customer control.
Can selected corporate computers and IT equipment be moved?
Selected inventoried corporate IT assets may be included in a written office-relocation scope. Backup, shutdown, credentials, data security, reconnection and testing remain customer or IT-vendor responsibilities.
Do the policies exclude all customer rights?
No. Nothing in the website policies excludes a customer right or company obligation that cannot lawfully be excluded.
Need Clarification?
Ask before confirming or changing the move
Include the quotation or booking reference, policy topic, service, relevant date and the exact written condition you need explained.