01
Legality and safety
Unlawful, explosive, flammable, corrosive, toxic, leaking or otherwise unsafe goods may be refused.
Safety and Customer-Control Policy
Restricted Items Policy
This policy separates goods that are refused with ordinary moving goods, items that should remain with the customer, and goods that require written assessment before quotation. Final acceptance depends on legality, safety, condition, route, packing, vehicle, storage, insurer and service requirements.
Effective: 18 July 2026Last updated: 18 July 2026Applies sitewide
Refused goodsCustomer-carry itemsWritten assessmentRight to refuse unsafe goods
RefuseUnsafe, unlawful or unsuitable
CarryValuables and personal control
DeclareFragile, unusual or special-care
AssessRoute, packing and feasibility
ConfirmWritten quotation controls
ReviewInsurer terms remain separate
Policy Summary
Three different outcomes: refuse, customer-carry or assess
Not every non-standard item is automatically prohibited, and not every item accepted for physical movement is suitable for ordinary cartons, storage or insurance. Customers must disclose unusual, fragile, high-value, regulated, leaking, powered, living or previously damaged goods before quotation.
DG Singhania Packers may refuse an item, require customer-controlled carriage, request specialist preparation or accept the item only under a written scope. Silence, a website enquiry or the presence of a packing team does not create automatic acceptance.
Safety first: Do not conceal, mislabel or pack unsafe, illegal, hazardous, leaking or restricted goods with ordinary household, office or vehicle-transport items.
Core Principles
How item acceptance is decided
Acceptance depends on more than whether an item can physically fit inside a carton or vehicle.
02
Customer control
Cash, documents, medicines, keys and sensitive personal items should remain directly accessible to the customer.
03
Disclosure before quotation
Fragile, powered, living, high-value, special-care or unusual items require prior disclosure and assessment.
04
Written scope controls
Acceptance, packing, transport, storage and insurance-related treatment must be confirmed in writing.
Policy Index
Jump to the relevant item category
Use these links before packing, sealing cartons or loading a vehicle.
Item Status
Understand the category before handing over goods
The written quotation may add item-specific preparation, packing or refusal conditions.
Not accepted with ordinary goods
Goods presenting legal, fire, explosion, chemical, leakage, contamination, biosecurity or serious safety concerns.
- Explosives, fireworks, fuels and gas cylinders
- Hazardous, corrosive, toxic or illegal substances
- Leaking or unsealed unsafe liquids
- Pets, live animals and live aquatic animals
- Weapons, ammunition or regulated goods without specialist lawful arrangements
Keep under customer control
Items needed during the move or carrying high personal, legal, financial, medical or data sensitivity.
- Cash, jewellery and small valuables
- Original documents and keys
- Essential medicines and prescriptions
- Personal laptops, drives and data devices
- Irreplaceable small sentimental or religious items
Declare for written assessment
Goods that may be physically moved after condition, packing, route, vehicle and feasibility review.
- Fragile, glass and higher-value goods
- Plants, dry aquarium tanks and heavy planters
- Selected corporate IT assets
- Sealed non-leaking liquids or dry groceries
- Tools, batteries, machinery or unusual equipment
Refused or Unsafe Items
Goods not accepted with normal moving consignments
This list is illustrative. Other goods may be refused after safety, legal, carrier or insurer review.
| Category | Examples | Policy position |
|---|---|---|
| Explosive and fire-risk goods | Fireworks, explosives, petrol, diesel, kerosene, fuel cans, gas cylinders and similar ignition risks | Do not include with ordinary moving goods |
| Hazardous chemicals | Acids, solvents, industrial chemicals, toxic pesticides, corrosives and reactive substances | Require lawful specialist handling and are not accepted as normal household or office goods |
| Unsafe liquids | Open, leaking, unsealed or damaged bottles, oils, paints, cleaners, perfumes and liquid chemicals | May be refused because leakage can injure people or damage other goods |
| Illegal or unlawfully possessed goods | Contraband, stolen goods, prohibited substances or goods lacking required authority | Not accepted; authorities may be contacted where legally required |
| Weapons and ammunition | Firearms, ammunition, explosives, prohibited weapons or regulated security equipment | Not accepted through ordinary moving service; lawful specialist arrangements are required |
| Living animals | Pets, birds, live fish, livestock, insects or other live animals | Pets and live animals are not handled by this shifting service |
| Perishable or temperature-sensitive goods | Cooked food, fresh or frozen items, dairy, produce and goods requiring controlled temperature | Generally not accepted with ordinary goods because spoilage and contamination cannot be controlled |
| Medical, biological or contaminated material | Clinical samples, infectious material, biomedical waste or contaminated goods | Not accepted as ordinary moving goods |
| Damaged batteries or powered hazards | Swollen, leaking, punctured, overheated or unsafe batteries and damaged power systems | May be refused for fire and leakage safety |
| Unidentified or mislabelled goods | Unknown powders, liquids, compressed containers or cartons with concealed contents | May be opened for clarification only with customer authority or refused |
Regulated goods: Acceptance cannot be created by customer declaration alone. Required licences, permits, lawful possession, specialist carrier rules and insurer acceptance may still apply.
Customer-Carry Items
Items that should remain accessible and directly controlled
These goods may be financially replaceable but still unsuitable for ordinary moving custody.
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Cash and financial valuables
Cash, jewellery, precious metals, watches, negotiable instruments, cards and very small high-value items.
ID
Original documents
Passports, property papers, certificates, licences, IDs, contracts, cheques and irreplaceable original records.
MD
Essential medicines
Daily prescriptions, emergency medicines, medical devices and items that must remain available during transit.
KY
Keys and access items
Home, office and vehicle keys, access cards, gate passes, tokens and security credentials.
DV
Personal devices and data
Personal laptops, hard drives, memory cards, USB drives and sensitive personal data devices.
ST
Small sentimental items
Irreplaceable small religious, ceremonial, family or sentimental items should normally remain with the customer.
DY
Daily essentials
Phone, chargers, wallet, tickets, change of clothes, baby supplies and immediate-use items.
CF
Confidential records
Passwords, access credentials, sensitive files and removable media should remain under authorised customer control.
VH
Vehicle belongings
Remove personal belongings, valuables, documents and loose goods before car or bike transport.
Conditionally Assessable Items
Goods requiring disclosure before quotation
Assessment does not guarantee acceptance, insurance coverage or a particular packing method.
Glass, mirrors and artwork
Share dimensions, condition, photographs, declared value and packing expectations before confirmation.
Televisions and electronics
Model, screen size, original packaging, prior condition and route influence packing and handling feasibility.
Large religious or ceremonial items
Larger disclosed items may be assessed for physical movement, but spiritual, sentimental or replacement value cannot be guaranteed.
Sealed toiletries and liquids
Only sealed, stable and non-leaking items may be discussed. Open or leakage-prone containers should be excluded.
Dry groceries
Sealed dry goods may be assessed where clean, pest-free, non-perishable and suitable for the route.
Tools and hardware
Sharp, oily, powered, heavy or loose tools require disclosure, suitable protection and safe preparation.
Loose or industrial batteries
Type, condition, terminals, rating, installation status and carrier requirements must be reviewed. Unsafe batteries may be refused.
Heavy or unusual equipment
Safes, machines, gym equipment and oversized goods may require dimensions, weight, access and specialist lifting review.
Alcohol or regulated products
These are not accepted with ordinary goods unless lawful acceptance, route, packaging and written scope are specifically reviewed.
Plants and Aquariums
Living and moisture-sensitive items need separate rules
Physical movement and survival-related responsibility are not the same.
Plants and planters
Plant shifting depends on size, route, pot condition, vehicle space and feasibility.
- Declare count, height, pot material and condition
- Share soil moisture and weak-pot concerns
- Remove excess water where appropriate
- Plant survival, leaf condition or freshness cannot be guaranteed
Empty aquarium tank
A tank may be assessed only when properly prepared.
- Remove fish, water, gravel and loose equipment
- Clean and fully dry the tank
- Disclose dimensions, glass condition and stand
- Confirm fragile packing in writing
Live fish and animals
Living animals require specialist welfare arrangements.
- Pets are not handled
- Live fish are not moved with ordinary goods
- Animal containers should not be loaded with household goods
- Arrange suitable specialist transport separately
Personal Devices and Corporate IT
Different rules apply to personal data and inventoried business assets
Physical movement does not transfer responsibility for data, software or system operation.
Personal laptops and data devices
These should normally remain under the customer’s direct control.
- Personal laptops and tablets
- Hard drives, USB drives and memory cards
- Passwords and authentication devices
- Personal backups and confidential data
- Small high-value electronics needed immediately
Selected corporate IT assets
Selected inventoried corporate IT assets may be included when expressly written into an office-relocation scope.
- Asset list, serials, labels and condition records
- Physical packing and movement only as confirmed
- Customer or IT vendor controls backup and shutdown
- Customer or IT vendor controls credentials and data security
- Reconnection, testing and recommissioning require separate responsibility
Vehicle and Storage Boundaries
Special services require additional item checks
Acceptance for one service does not automatically mean acceptance for another.
| Service | Customer preparation | Restricted-item boundary |
|---|---|---|
| Car transport | Remove belongings, valuables, documents, loose accessories and undeclared goods; follow fuel and key instructions | The vehicle should not be used as a container for household goods unless expressly authorised |
| Bike transport | Remove loose accessories and belongings; disclose battery, fuel, modifications and condition | Unsafe leakage, unauthorised goods or concealed contents may be refused |
| Office relocation | Separate cash, cheques, originals, credentials, personal laptops and confidential media | Only inventoried physical assets in the written scope should be handed over |
| Storage | Provide inventory, condition, packaging, duration and access requirement | Storage is available only when expressly confirmed in writing and may have separate prohibited-goods rules |
| Intercity relocation | Disclose fragile, liquid, battery, plant, food, regulated and unusual goods before quotation | Carrier, route, law and insurer requirements may be stricter than a local move |
| Customer-packed cartons | Declare contents accurately and do not conceal restricted goods | Sealed status does not create acceptance of undisclosed contents |
Disclosure and Preparation Process
How to check goods before moving day
Complete disclosure protects the customer, moving team, vehicle and other goods.
Separate
Remove valuables, documents, medicines, keys, personal devices and unsafe goods from normal cartons.
List
Create an inventory of fragile, powered, liquid, plant, unusual and higher-value items.
Photograph
Share clear condition and packaging photographs without unnecessary sensitive information.
Assess
Allow review of legality, safety, packing, weight, dimensions, route, vehicle and insurer conditions.
Confirm
Obtain the accepted, customer-carry and refused-item position in the written quotation or addendum.
Before loading: Check cartons, vehicle interiors and loose items so prohibited or customer-carry goods are not handed over accidentally.
Right to Refuse or Pause
What may happen when an unsafe or undeclared item is found
The company may take reasonable steps to protect people, property, vehicles and lawful operations.
Clarification request
The customer may be asked to identify the item, contents, condition, ownership, packaging and lawful authority.
Isolation or removal
The affected item may need to be kept away from other goods and removed by the customer or a suitable specialist.
Pause or refusal
Packing, loading, transport or storage may be paused or refused where the item creates legal or safety concern.
Cost and schedule review
Waiting, return, storage, cleaning, specialist or rescheduling cost may be reviewed when caused by undisclosed goods.
Emergency or legal action: Where safety or law requires, the company may contact an appropriate emergency service, regulator, authority or specialist. This page does not replace legal or hazardous-material advice.
Claims and Insurance
Acceptance, claim review and insurance are separate questions
An item may be accepted for physical movement without receiving special insurance treatment, and restricted status may affect review.
Written acceptance
The quotation should identify accepted special goods, packing responsibility and any item-specific conditions.
Condition disclosure
Cracks, weakness, rust, leakage, battery condition, repairs and prior damage should be recorded before handover.
Company claim review
Claim review is available for damage caused during company handling, subject to the confirmed scope, condition and evidence.
Insurance support
Transit insurance support is available on request. Coverage depends on the insurer’s terms and declared value.
Insurer acceptance
The insurer decides accepted goods, exclusions, evidence, depreciation, limits and settlement.
No automatic coverage
Physical acceptance, packing or loading does not itself create insurance coverage or a guaranteed claim outcome.
Final Packing Check
Review these items before sealing cartons
Use the checklist at both pickup and vehicle handover.
Valuables separated
Cash, jewellery, documents, medicines, keys and personal data devices remain with the customer.
Unsafe goods removed
No fuel, gas cylinder, explosive, hazardous chemical, leaking or illegal item is packed.
Special goods declared
Fragile, plant, battery, liquid, tool, machinery and higher-value goods are listed.
Food reviewed
Perishable, open, frozen or temperature-sensitive goods are excluded.
Devices backed up
Customer or IT vendor controls data backup, shutdown and credentials.
Vehicles emptied
Cars and bikes contain no undeclared personal belongings or valuables.
Storage confirmed
No goods are treated as stored unless storage is expressly confirmed in writing.
Scope saved
Retain the quotation, inventory, photographs and written item decisions.
Connected Policies
Review the related policy pages
Restricted items affect quotations, claims, insurance, privacy and booking changes.
Terms and Conditions
Customer disclosure, packing, service scope, refusal, charges and legal framework.
Read terms →Damage and Claim Policy
Condition records, packing responsibility, handling evidence and claim review.
Read claim policy →Transit Insurance Support
Declared value, accepted goods, insurer exclusions and separate insurer decisions.
Read insurance support →Cancellation and Rescheduling
Waiting, refusal, return, storage and booking-change cost review.
Read cancellation policy →Privacy Policy
How item photographs, inventories, documents and support information are handled.
Read privacy policy →Policies Hub
Open the complete sitewide policy library and support routes.
View all policies →Restricted Items FAQs
Questions about valuables, devices, plants and unsafe goods
These answers are general guidance. The final written quotation, law, carrier and insurer requirements remain controlling.
Why are some items refused for ordinary shifting?
Items may be refused because they are unlawful, flammable, explosive, corrosive, toxic, leaking, perishable, living, unusually fragile or unsuitable for safe transport with ordinary household or office goods.
Can I pack cash, jewellery or original documents?
Cash, jewellery, original documents, essential medicines, keys and irreplaceable small valuables should remain under the customer’s direct control.
Are laptops and hard drives always prohibited?
Personal laptops, hard drives, memory devices and sensitive data media should normally remain with the customer. Selected inventoried corporate IT assets may be included in a written office-relocation scope, subject to physical-handling feasibility.
Can plants be moved?
Plant shifting depends on size, route, pot condition, vehicle space and feasibility. Plant survival, leaf condition or freshness cannot be guaranteed.
Can pets, live fish or other animals be moved?
No. Pets and live animals are not handled by this shifting service. Customers should make suitable specialist arrangements.
Can an aquarium be moved?
An aquarium tank may be assessed only when it is empty, clean, dry and disclosed before quotation. Live fish and aquatic animals are not moved with ordinary goods.
Can religious or sentimental items be shifted?
Small personal and irreplaceable items should remain with the customer. Larger disclosed items may be assessed for physical movement, but sentimental, spiritual or replacement value cannot be guaranteed.
What happens if an undeclared unsafe item is found?
The company may pause, isolate or refuse the affected goods and require the customer to remove them safely. Additional waiting, return, storage or third-party cost may require written review.
Are restricted items automatically covered by insurance?
No. Acceptance and insurance are separate questions. Transit insurance support is available on request, and coverage depends on the insurer’s terms, accepted goods and declared value.
Unsure About an Item?
Check it before the carton is sealed
Share the exact item, quantity, condition, dimensions, container, photographs, route and proposed packing. Remove valuables and unsafe goods before the moving team arrives.